We’re great at what we do.

But dont just take our word for it…

We’ve got a real passion for helping businesses transform into great ones by helping improve business performance through people. Below are just a few of our clients we continue to work with.

Your industry is under attack!

“If you want change and if you want people to change – hire Ruth – she is brilliant at it!”

Katarzyna ​​Benmansour.  Business Transformation at Capgemini​

“Ruth was my HR Business Partner during an interesting transformational period at BGL. We made excellent progress on a number of people related matters including cultural and structural change, executive level recruitment and launched a very successful internal communications strategy and team.

Ruth engaged very quickly with my team (not always the case with interims) to understand the key challenges, winning hearts and minds. If you are planning a business transformation and need quality HR support I would highly recommend Ruth ”

Gary Duggan CEO Saga

“Thank you for all your support over the last few months. I really enjoyed working with you and I am grateful for the work that you did with the wider Contact Centre Team.”

Sarah Burns, Contact Centre Director, BGL Group.

“The changes Ruth introduced in our operation started paying off just after a few weeks, making the employees more resilient and enjoying work and the Client increasingly satisfied with the quality of our service”.

​Jan Kuczera.  HR Leader at Capgemini

Scneider Electric logo

If you need to increase your team efficiency and get them engaged so they give the best to your organisation, you need Ruth!

Artur Adamczyk, Schneider

“Ruth has worked with us recently on a project and provided great insights and recommendations. She provided useful practical advice and worked really well with the team, passing on her extensive knowledge and experience to them to enable them to continue the work in-house.”

Terri Bailey​, Director of Performance and Engagement, Virgin Holidays.


“In Ruth’s nine months with TEN, she helped us to change the way that HR worked by developing both the HR Team and the Management Team to make good HR decisions with an ever increasing amount of autonomy.

She helped us redevelop our Recruitment System, our Competence Model and our Appraisal System so that it supported the growth of the business. Ruth was exceptional at challenging our way of thinking, and subtly guiding us along the right path, which enabled us to progress these areas quicker and more successfully than we otherwise would have done, and she did so in her consistently pragmatic, yet diplomatic manner.

Ruth has a no nonsense approach to get the job done which is exactly what we needed and is a direct communicator so time is always well spent. Ruth always acted as if she were a TEN employee, committed to achieving our business aims, rather than an external consultant and as a result, quickly got buy-in from all levels.

On a personal level, I really enjoyed working with and learning from Ruth. I often found that a quick phone call to Ruth could bring clarity to long standing confusion or indecision and all with great humour. I recommend Ruth unconditionally and think any business would benefit hugely from working with her.” ​

Kate Oakley, People and Performance Director, TEN Lifestyle.

“Ruth initially joined Equiniti to support two potential overseas acquisitions. Her experience in TUPE was also very attractive as we had a need to up skill one of the HR team who was newly appointed to a TUPE role. In the event, only one of the acquisitions progressed, however, Ruth had really made an impression mentoring one of my team and I asked her to take on a different role supporting the launch of an offshore operations and IT hub for Equiniti in Chennai.

Ruth has a wonderfully calm demeanour combined with an almost encyclopaedic HR knowledge. She has delivered the Chennai project on time, with all hires in place to enable knowledge transfer to be completed to the project deadlines. She has supported a very junior local HR team and worked to ensure they and the managers they support continue to be developed.

Ruth’s style has been exceptionally well received by all who have worked with her and she has been a true asset to Equiniti. She has blended well into the UK HR team who all enjoy working with her, and we have all learned from her experience and approach.

As the People and Change Director I can honestly say that the Chennai project would not have been completed without Ruth and I cannot think of a better qualified individual to have supported me on this. Finally on a personal level I have benefitted on more than one occasion from Ruth’s quiet but wise counsel for which I am hugely grateful. I recommend Ruth wholeheartedly.”

Clancy Murphy, Equiniti.

“Ruth is a hard working professional who at all times focuses on the interests of the company. Ruth understands the importance of attention to detail and is able at the same time to ensure adherence to overall strategy.”

Mark Brown, MD Sitel.

“Ruth led the design and implementation of a new performance management and bonus framework, introduced flexible benefits into the business and transformed the way we provide our on-line regulatory training with the launch of the ‘Learning Web’. She has been instrumental in ensuring that the company’s off-shoring programme is delivered in a fair and consistent manner, and has ensured that the HR team have fully managed the resulting on-shore headcount reduction.”

Justin Harrington, COO HCL.​


“Ruth is a lively, energetic and confident HR Expert who is driven to succeed in a collaborative environment and proved to me that she has an ability to implement and rally support behind new and ground breaking people strategies. Her passion for success and ability to recommend business enhancements is not just confined to functional HR but to the business as a whole.”

Steve White, COO HCL.

“As CEO of a Life and Pensions Outsourcing business, Ruth worked with me as my HR Director. Our business objectives were threefold:

  • to drive through a significant business and cultural transformation
  • to change the HR function into a business focused service
  • to drive through a significant contract, terms and conditions and redundancy programme

Ruth is a very commercial and business change focused HR Director. I found her to be very supportive and steadfast with strong stakeholder management skills. As a result, we successfully delivered the above business objectives. I would have no hesitation in recommending Ruth as an HR and Change Consultant to executives in scale businesses.”

Trevor Davis, Admin Re.

Inkfish Call Centres - The Change Directors

“As a people based business, Inkfish could not have grown without attracting, developing and retaining the best talent within our industry. Ruth was instrumental in putting in place the team and infrastructure to ensure this was achieved.”

Ian Bateman COO, Inkfish Call Centres.

Our speed, good value and simplicity has won us a lot of new business and led to long term relationships with our clients because we quicly make a difference to your business.

Our aim is always to find the most effective way to solve problems, improve performance and gain growth.

We are a consultancy with a difference because we roll up our sleeves and work with your team so that when the project is complete we have also transferred knowledge to your people.

Ruth provides objective assessment and intuitive solutions to your business problems. Contact her directly by email on rg@thechangedirectors.co.uk or ring on 07976 509 551

Cheers to our Clients!

Ruth Gawthorpe is the founder of The Change Directors. Ruth is passionate about using her wisdom, lessons learned and skills to support Clients to get great results quickly and smoothly.  You can see from the testimonials that it pays off and we continue to disrupt the Change Management Industry with our different take on Business Transformation.

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